Some of the area's most experienced physicians and nurses provide emergency care to our community 24 hours a day, seven days a week at Seven Rivers Regional's emergency room through our exclusive ER Extra^TM initiative. All of our physicians and nurses have been specially trained to provide skilled, professional care in an emergency setting. In addition, our nurses are certified in Advanced Cardiac Life Support, Pediatric Advanced Life Support, Trauma Nurse Care Curriculum and chemical/biological/radiological decontamination.
 
Our emergency department has two distinct areas of treatment -- one for your minor emergencies and the other for your major health care emergencies. A dedicated area for minor injuries and illnesses is staffed by a nurse practitioner and registered nurses. Hours of operation are 11 a.m. to 11 p.m., seven days a week. Specialty rooms throughout the emergency department are available for cardiac emergencies, trauma, orthopedics, pediatrics, gynecological and decontamination.

What's ER Extra?

 

We are the community’s exclusive provider of ER Extra™, a new approach to the emergency room experience, designed to give you extra fast, extra easy and extraordinary care.

Extra fast. By the time you enter our emergency room, every minute – every second – seems like forever. That’s why the clock starts ticking the moment your name enters our system at the registration desk. In general, initial assessments take place within three to 10 minutes of arrival. Patients with non-life threatening conditions can expect to be evaluated, treated and discharged to their home in typically less than two hours.

To deliver the fastest quality care possible, the emergency room has a computerized tracking system that records every second you spend there. This data is constantly reviewed by your treatment team to streamline processes and speed up the time it takes to deliver care. The result is that you see a member of the clinical team sooner, so treatment can begin quicker.

Extra easy. Board certified doctors and highly trained staff are by your side throughout your visit. They are there to explain your diagnosis and how it will be treated, as well as discuss any follow up care you may need.

Extraordinary care. The best care results from excellent customer service and friendly staff members. Consistently, our team has ranked as a Top Performer relative to patient satisfaction within our corporations family of 50 plus hospitals nationwide.

 

What's Nurse First?

  All patient rooms/bays have bedside electronic charting and a television for patient convenience.
 
Upon your arrival in the emergency department, patients are asked to sign-in. Within a very short while, you will be asked to visit with a registered nurse -- this is what we call Nurse First. Nurse First is our commitment to patients that the first person they’ll see in our emergency department is a nurse who will assess the nature of the emergency and determine its severity. During Nurse First, the reason for your visit is ascertained, your medical history is reviewed (e.g., past illnesses, injuries, surgeries), vital signs are taken and initial tests may be ordered. It is always helpful to the nurse if you are able to provide information about prescriptions and allergies, as well. 

Nurse First, our Pro-MED patient tracking system and our health care team allow the emergency room to bring you a patient length of stay from arrival to discharge home well below the national average.

Family members are permitted to visit patients whenever possible. Due to special circumstances, family members may be asked to remain in the waiting area and there may be a limit on the number of visitors. Our staff will make every effort to keep family members and friends informed of their patient's condition and treatment.